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How bigslots Handles Your Personal Data

Your account information stays with us — we collect only what we need to run your wallet, verify your identity, and process payments through DANA, OVO, and GoPay.

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bigslots How bigslots Handles Your Personal Data
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply SSL encryption to every data exchange between your device and our servers — that covers login, wallet top-ups via DANA or GoPay, and any account update you make. Data retention follows a fixed schedule: active account data is kept while your account is open; if you close your account, most personal data is removed within the period required by applicable law, though payment logs may be held longer for dispute resolution. You can request a copy of the data we hold at any time through your account settings or via live chat.

SSL Encryption on All Sessions

Every connection between your device and bigslots — from login to GoPay deposit confirmation — runs over SSL. Your credentials and wallet data are never sent in plain text.

Cookie Controls in Your Browser

We use session cookies to keep you logged in and track lobby behaviour. You can delete or block cookies through your browser settings; some account features may not work without them.

Retention and Account Closure

When you close your account, personal data is removed on the schedule required by applicable local law. Payment logs tied to DANA or OVO transactions may be retained for reconciliation.

Identity Verification Before Changes

Before we update or delete any account data, we verify your identity using your registered email or phone number. This step protects your account from unauthorised data changes.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to review what data we hold on your account, request a correction, or ask us to delete your information, our support team handles privacy requests directly. Reach out through live chat inside your account dashboard, or send your request by email — include your registered phone number or email address so we can verify your identity before making any changes.

Team online

Live Chat Support

Open your account dashboard and start a live chat session. Privacy requests submitted here are routed directly to our data-handling team for review.

Email Request

Send your privacy request to our support email with your registered account email or phone number. We will confirm receipt and respond with next steps.

Account Settings Path

Go to your account settings, select Privacy, and use the data-request form to submit corrections or deletion requests without contacting support directly.

Common Questions About Your Privacy Rights

These are the questions we get most often about how bigslots handles your data — covering what we collect, how long we keep it, and how you can take action on your own account information.

We collect your name, email, phone number, and the wallet details you use — DANA, OVO, or GoPay. We also log device and session data to keep your account secure and running correctly.

We do not sell your data. We share it only with payment processors like DANA and OVO as required to complete transactions, and with service providers bound by confidentiality agreements.

Active account data is retained while your account is open. After closure, personal data is removed on the schedule local law requires. Payment logs may be kept longer for dispute resolution.

Go to account settings and select Privacy to submit a data request, or contact us via live chat. We verify your identity using your registered phone or email before processing any request.

Yes — session cookies keep you logged in and track lobby behaviour. You can block or delete cookies in your browser settings, though some account features may stop working without them.

All payment exchanges run over SSL encryption. We store only the transaction reference from DANA, OVO, or GoPay — never your full PIN, wallet password, or linked bank credentials.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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