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Your Rights and Our Rules on bigslots

Everything that governs your account on bigslots — from how we handle your data to what applies when you use DANA, OVO, or GoPay to fund your wallet — is set out here.

Account TermsData & PrivacyDANA, OVO, GoPay ScopeEligibility by RegionPolicy Contact
bigslots Your Rights and Our Rules on bigslots
POLICY CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights, a data request, or a dispute related to our terms, we have dedicated contact paths. Use the channel that fits your situation — account issues through live chat, formal data requests through email, and urgent eligibility questions through our Indonesia support line.

Live Chat Reach our Indonesia support team directly through the live chat window in your account. Suitable for account-level policy questions and wallet verification disputes.
Email Support Send formal data-access or deletion requests to our support email address. We respond to written policy inquiries within the timeframe stated in our data policy.
Account Help Centre Our help centre contains the current version of all policy documents, including terms updates and wallet-scope notices for DANA, OVO, and GoPay account holders.
HOW WE HANDLE THIS

Data, Cookies, Security and Account Retention

We want you to know exactly how your account data is managed — not just that it is. Here is what we actually do across four areas that matter most to accounts in Indonesia.

Data Handling

We collect only what we need to run your account — your contact detail, wallet reference, and session history. We do not sell your data to third parties or share it outside the platform without legal basis.

Cookies and Tracking

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. Analytics cookies are used in aggregate only; no individual browsing profile is built from them.

Account Security

Login uses an OTP step sent to your registered mobile number. If we detect access from a new device or location, we prompt re-verification before the session continues — this applies to desktop and mobile equally.

Data Retention and Deletion

Account data is retained for as long as your account is active and for a period after closure as required by applicable law.

Frequently Asked Policy Questions

These are the questions we actually get from account holders in Indonesia — about rights, data, eligibility, and how to act on a policy concern. If your question is not here, use live chat or email and our support team will point you to the right section of our terms.

Access depends on local law and the region you are in. We make the platform available where local law permits. Check your local regulations before opening an account — this responsibility sits with you.

We collect your contact details, the e-wallet reference you use — whether DANA, OVO, or GoPay — and your session activity. We use this to run your account and meet our legal obligations, nothing more.

Yes. Send a written request to our support email with your registered account detail. We will confirm receipt and respond within the timeframe set out in our data policy document.

Contact us by email, state your account ID and your request clearly. We will close your account and begin the deletion process, retaining only what is required by applicable law for the mandatory period.

We match your withdrawal wallet — OVO, GoPay, or DANA — against the one used to deposit. This is a fraud-prevention step. If your wallet details changed, update them with support before requesting a withdrawal.

Material changes to our terms are communicated to you via your registered contact on the account. Continuing to use the platform after notification means you accept the updated terms as they apply.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.